TRAINER - HEATING / WATER HEATING / HEAT PUMP

In the United States, Ariston is a leading manufacturer of premium, high efficiency, and high-quality heating and water heating solutions for residential and commercial applications in North America. Operating with brands including Ariston, HTP, NTI Boilers and American Standard Water Heaters, Ariston USA is headquartered in Providence, RI with local manufacturing as well as Sales and Distribution locations throughout the US. 

Ariston USA is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

We are seeking multiple Technical Field Trainers, who are responsible for the execution of the company’s technical training programs, including activities related to Ariston Group’s products.  Our training team is an integral part of our Parts & Service Team, providing dynamic training opportunities for contractors and customers, utilizing a variety of applications; online, live fire, mobile and in our North American Education Center.  You will have the opportunity to plan course design and materials associated with each product line to ensure the training program(s) meets objectives of both the company and the customer.  

The Role:

• Travel to various locations for product training and field support of products (water heaters, boilers, heating heat pumps, hybrid heat pump water heaters, etc.), as needed.
• Develop a training plan and format that works for you and your classes, depending on your speciality focus (Water Heating, Heating or Heat Pump product lines)
• Interact with customers and contractors to ensure product knowledge, ease of installation, and troubleshooting.
• Establish, maintain, publish and post training schedules and calendars based on internal and external needs.
• Partner with Sales and other departments to assess customer and employee technical training needs.
• Evaluate and implement new training methods, utilizing Gen AI, online platforms, social media and more. 
• Develop and implement methods to obtain the voice of the customer, and regular feedback on training from internal and external customers to ensure training goals are met.
• Be an active member of the Parts & Service team, looking for areas of improvement and better ways of working. 

Your Technical background:

•  Five (5) years' experience delivering training programs to field service personnel that involve installation, troubleshooting, and servicing of plumbing, HVAC or hydronic products. 
• Ability to identify, design and implement reports to quantitatively monitor and improve the company training programs.
• Demonstrated experience in development of training programs and deployment plans.
• Must be experienced in Microsoft suite including Teams/Outlook for scheduling, YouTube, social media, and other online platforms.
• Excellent written and verbal and presentation skills.
• Outstanding demonstration of organizational skills.
• Ability to effectively manage crisis situations.
• High level of initiative and works well in a team environment.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.