TECHNICAL FIELD TRAINER - WATER HEATING, SOUTH

Ariston USA is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

This position supports Ariston Lennox Water Heating North America, a joint venture between Ariston USA, the US subsidiary of the Ariston Group focused on premium and high-quality water heating solutions, and Lennox, a leader of innovative climate solutions in the HVACR industry.    

This role will support the growth of the joint venture and will be responsible for activities serving all brands of water heaters across the US & Canada, for both Companies. The Ariston Lennox Water Heating team is headquartered in the Innovation District in Providence, RI and this position will be responsible for a new Training Center in the Dallas, TX area. 

We are seeking a Technical Field Trainer, South who is responsible for the execution of the company’s technical training programs, including activities related to Ariston Group’s products.  Our training team is an integral part of our Parts & Service Team, providing dynamic training opportunities for contractors and customers, utilizing a variety of applications; online, live fire, mobile and in our North American Education Centers.  You will have the opportunity to plan course design and materials associated with each product line to ensure the training program(s) meets objectives of both the company and the customer.  

The Role:

• Travel to various locations for product training and field support of our water heating products, as needed.
• Develop a training plan and format that works for you and your classes
• Interact with customers and contractors to ensure product knowledge, ease of installation, and troubleshooting.
• Establish, maintain, publish and post training schedules and calendars based on internal and external needs.
• Partner with Sales and other departments to assess customer and employee technical training needs.
• Evaluate and implement new training methods, utilizing Gen AI, online platforms, social media and more. 
• Develop and implement methods to obtain the voice of the customer, and regular feedback on training from internal and external customers to ensure training goals are met.
• Be an active member of the Parts & Service team, looking for areas of improvement and better ways of working. 

Your Technical background:

•  Five (5) years' experience delivering training programs to field service personnel that involve installation, troubleshooting, and servicing of plumbing, HVAC or hydronic products. 
• Ability to identify, design and implement reports to quantitatively monitor and improve the company training programs.
• Demonstrated experience in development of training programs and deployment plans.
• Must be experienced in Microsoft suite including Teams/Outlook for scheduling, YouTube, social media, and other online platforms.
• Excellent written and verbal and presentation skills.
• Outstanding demonstration of organizational skills.
• Ability to effectively manage crisis situations.
• High level of initiative and works well in a team environment.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.