CUSTOMER SERVICE

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business. 

Position Summary 

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination. 

Customer Service 

• Respond to inbound customer phone calls and email inquiries. 
• Provide information regarding products, pricing, order status, and shipping updates. 
• Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time. 
• Build strong internal and external customer relationships through proactive communication. 
• Escalate complex issues when necessary. 

Order Management 

• Accurately enter customer orders into ERP, CRM, or order management systems. 
• Review orders for completeness, pricing accuracy, and availability. 
• Monitor orders and communicate updates to customers. 
• Coordinate with Sales, Operations, Logistics, and Accounting teams. 
• Manage order changes, returns, credits, and replacements. 

Qualifications 

• High school diploma or equivalent. 
• 5+ years of customer service, order entry, or related manufacturing environment experience. 
• Strong verbal and written communication skills. 
• Excellent attention to detail and accuracy. 
• Proficiency with Microsoft Office applications and automation tools (SFDC, SAP). 
• SAP and Order Management experience & proficiency is a key asset. 
• Skills & Competencies 
• Customer-focused mindset 
• Continuous Improvement mindset 
• Problem-solving skills 
• Organization and time management 
• Attention to detail 
• Professional phone & email etiquette
• Prior Inside Sales or Account Management experience is a key asset
• Experieince with Data Analytics & Reporting

The Annual Salary Range for this position is $46,000-$67,000.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices.  The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.