CRM JUNIOR SPECIALIST

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

We are seeking a new colleague to join our team and take responsibility for managing our customer database and loyalty program. We are looking for an analytically minded individual who enjoys working with data, can process and analyze it effectively, and is also capable of engaging with customers. If you are systematic, detail-oriented, and Excel is your forte, we look forward to your application!

What You Will Do

• Loyalty Program Management: Input, review, and update data, segment customers, and evaluate their behavior.
• Customer Communication: Assist customers with inquiries, provide support, and keep their information current.
• Reporting and Data Analysis: Prepare regular insights on customer activities and identify new opportunities.
• Excel Expertise: Utilize advanced functions, pivot tables, and analytical tools to process data efficiently.
• Website Management: Update content on platforms like WordPress and Magento. (Experience is not required; training will be provided!)
• Marketing Team Support: Provide data for campaigns, assist with customer service, and handle minor administrative tasks.
• CRM System Management: Maintain an up-to-date customer database and use it effectively for marketing and sales activities.

What We Expect from the Ideal Candidate

• Analytical thinking and the ability to navigate data quickly.
• Excellent knowledge of MS Excel (advanced functions and data processing).
• Experience with CRM systems or a willingness to learn rapidly.
• A responsible approach, attention to detail, and precision.
• Independence, initiative, and eagerness to learn new things.
• Experience with loyalty programs or data analysis is an advantage.

What We Offer

• The opportunity to become a key member of a team working on customer-centric projects.
• A stable environment: Join a friendly team with potential for long-term collaboration.
• Exciting projects focused on customer experience.
• Training and support: We will teach you everything you need to succeed in your role.
• Stability with opportunities for professional growth.

If you're a detail-oriented, data-focused individual who values teamwork, let us know about you! 

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.