AREA SERVICE

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

This role will see you involved in:

• Manage, monitor, and improve the quality and efficiency of external service centers, ensuring service level harmonization and consistency of standards.
• Define and implement client loyalty strategies, leveraging service centers to monitor product lifecycle.
• Develop and implement long-term service contracts, maintenance programs, and extended warranty business.
• Push and support Connectivity and Connected Services development.
• Implement Service Centers Monitoring Program and drive network development (sales and support).
• Develop and execute Parts & Services sales, marketing, and communication activities.
• Oversee Corporate Service Systems implementation and ensure adoption.
• Conduct business potential analysis, monitor service business performance, and define action plans to cover capability gaps.
• Identify and assess partnerships and new business opportunities in collaboration with Sales Area Manager.
• Collaborate with Sales and Marketing teams for installed park development and with Training and Marketing teams for installer network growth.
• Drive parts sales development, govern commercial policy, and define actions to extend customer base and maintain market share on competitive and copied components.
• Assess and improve service offerings, including connected services.
• Create action plans to engage detractor service centers and improve service levels delivered.
• Identify training needs and ensure capability development across the network.
• Trace and monitor installed park for lifecycle management and growth.

Ideal Candidate Profile:

• Master’s Degree in Economics or Engineering.
• Minimum of 5 years’ experience in after-sales or technical sales roles within the semi-durable goods industry.
• Proficient in Microsoft Office.
• Strong communication skills, business acumen, and results orientation.
• Demonstrates initiative, organizational ability, and a proactive mindset.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.