ICT CRM ANALYST
Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.
Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.
The Group offers a full range of products, solutions and services mainly under the global brands Ariston, Elco and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
As our ICT CRM Analyst, reporting directly to the ICT Senior Manager Services, you will actively participate in ambitious and international projects. You will work on CRM Service Cloud or On-Premise and customize and develop solutions, within this platform, to meet specific business needs.
Your responsibilities:
- Collaborate closely with stakeholders to understand business processes and requirements, translate them into CRM Service Cloud or On-Premise (SAP and Microsoft D365) solutions
- Customize CRM Service Cloud or On-Premise (SAP and Microsoft D365) functionalities to align with business requirements, including configurations, extensions, and custom developments
- Support the full life-cycle of the Applications change requests/projects, from writing functional analysis, developments/interface specifications and IT/user acceptance test scripts up to deploying the solution into the live environment.
- Design, configure, and maintain data models, workflows, UI changes, and integrations within other solutions (Sap ECC, C4C, Oracle OFS, AWS, Sap PO/IS, etc)
- Perform system testing, debugging, and troubleshooting to ensure the quality and reliability of customizations
- Provide technical expertise, guidance, and support to project teams and end-users.
Your Profile:
- At least 3 years of experience with CRM Service Cloud or On-Premise as a developer and customizer
- Experience with ABAP, UI Script, UI Designer in Cloud Application Studio or similar tools to develop and deploy complex CRM Service Cloud or On-Premise (SAP and Microsoft D365)
- Hands-on experience in integrating CRM Service Cloud or On-Premise (SAP and Microsoft D365) application to other systems using Sap IS/PO technology
- SAP CRM Service Cloud or On-Premise (SAP and Microsoft D365) certification or relevant SAP certifications are a plus
- Excellent problem-solving skills, target oriented
- Strong communication skills to interact effectively with stakeholders and team members
- Fluency in English
Location: Fabriano (AN) or Milan, with the possibility of some remote working
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable solutions for hot water and space heating, components and burners. In 2022 the Group, with the pro-forma inclusion of Wolf-Brink, reported almost 3.1 billion euro revenues. As of today, Ariston Group has over 10,000 employees, representative offices in 43 countries, 28 production sites and 30 research and development centers in 5 continents. Ariston Group is listed on Euronext Milan since November 2021.
Ariston Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrid solutions and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization and advanced connectivity systems.
The Group offers a full range of products, solutions and services mainly under the global brands Ariston, Elco and Wolf, and also operates under iconic brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
As our ICT CRM Analyst, reporting directly to the ICT Senior Manager Services, you will actively participate in ambitious and international projects. You will work on CRM Service Cloud or On-Premise and customize and develop solutions, within this platform, to meet specific business needs.
Your responsibilities:
- Collaborate closely with stakeholders to understand business processes and requirements, translate them into CRM Service Cloud or On-Premise (SAP and Microsoft D365) solutions
- Customize CRM Service Cloud or On-Premise (SAP and Microsoft D365) functionalities to align with business requirements, including configurations, extensions, and custom developments
- Support the full life-cycle of the Applications change requests/projects, from writing functional analysis, developments/interface specifications and IT/user acceptance test scripts up to deploying the solution into the live environment.
- Design, configure, and maintain data models, workflows, UI changes, and integrations within other solutions (Sap ECC, C4C, Oracle OFS, AWS, Sap PO/IS, etc)
- Perform system testing, debugging, and troubleshooting to ensure the quality and reliability of customizations
- Provide technical expertise, guidance, and support to project teams and end-users.
Your Profile:
- At least 3 years of experience with CRM Service Cloud or On-Premise as a developer and customizer
- Experience with ABAP, UI Script, UI Designer in Cloud Application Studio or similar tools to develop and deploy complex CRM Service Cloud or On-Premise (SAP and Microsoft D365)
- Hands-on experience in integrating CRM Service Cloud or On-Premise (SAP and Microsoft D365) application to other systems using Sap IS/PO technology
- SAP CRM Service Cloud or On-Premise (SAP and Microsoft D365) certification or relevant SAP certifications are a plus
- Excellent problem-solving skills, target oriented
- Strong communication skills to interact effectively with stakeholders and team members
- Fluency in English
Location: Fabriano (AN) or Milan, with the possibility of some remote working
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Milano, IT, 20121