CUSTOMER INSIGHT INTERN

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

We are looking for a brilliant and motivated Customer Insight Intern to provide direct support to the Brand & Customer Insight Manager, within the Group Marketing Programs team.
This role offers the opportunity to support strategic projects aimed at understanding customer behavior, market trends, and brand performance. 
The intern will assist in collecting and analyzing data from various sources, preparing reports, and generating actionable insights to guide marketing and business decisions. 

Responsibilities:

• Supporting the development of customer and market research initiatives, both for B2B and B2C targets
• Assisting in data analysis and interpretation to identify patterns and opportunities
• Collaborating with cross-functional teams to ensure insights are integrated into brand strategies
• Preparing presentations and dashboards to communicate findings effectively

Daily Activities:

• Coordinate with external agencies for research projects and ensure timely delivery of outputs
• Monitor agency performance and manage day-to-day communication to align on project objectives (ex, meeting follow-up)
• Support the briefing process for new research studies and follow up on progress
• Assist in organizing internal meetings and preparing status updates for stakeholders

Qualifications:

• University Degree in Economics, Sociology, Marketing, Statistics, or related fields
• Analytical & Presentation Skills: Confident usage of Office Suite, especially Excel and PowerPoint
• Strong analytical and data-driven mindset, precision, proactivity, and ability to work in a team
• Fluent English
• Knowledge of feedback management platforms (e.g., Qualtrics, SurveyMonkey) will be considered a plus

Place of work: Milan 

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.