CRM SENIOR SPECIALIST

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

In your role as Sales CRM Senior Specialist you will be responsible for the development of the Group Sales CRM, reporting to the Group Sales Excellence Senior Director within the Group Marketing organization and in strong collaboration with Sales organization and ICT department.

Responsibilities:

• Contribute to the Group priorities definition for the development of the Sales CRM (business priorities), dialoguing with main stakeholders within the organization (e.g., regional / main countries marketing & sales teams) and ICT;
• Support the Group Sales Excellence Senior Director in defining the mid-term Sales CRM strategy;
• Manage the Sales CRM, in a mostly B2B and B2C context, identifying commonalities;
• Monitor standard KPIs through monthly-released dashboards and ad-hoc analysis;
• Train local CRM responsible people and update the existing training material;
• Support markets in the correct use of Sales CRM functionalities and data;
• Create a CRM/Sales community to share best practices and promote the tool’s adoption;
• Manage the assigned budget.

Requirements:

• University Degree in Marketing/Information Technology/Engineering or similar filed;
• 3-5 years of professional experience in Marketing roles;
• Knowledge of CRM systems and flows;
• Strong knowledge of Excel, Power Point;
• Knowledge of SAP C4C is a plus;
• Knowledge of sales processes in a B2B context is a plus;
• Fluent English (professional working proficiency is a must), Italian  is recommended, German or other languages are a plus;
• Good interpersonal skills, teamwork and networking attitude;
• Keen to work with different culture and geographies, open to listen to people needs;
• Proactivity and curiosity;
• Excellent coordination and organizational skills.

Location: Milan 

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.