PRODUCT MANAGEMENT CONNECTED SERVICES

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

Join our Connectivity Solutions team and help shape the next generation of Smart Home and IoT (Internet of Things) services for professionals, powered by emerging technologies such as Artificial Intelligence.

In your role, you will support the design and development of web and mobile applications used by installers and service technicians worldwide. Your work will contribute to elevating professional’s operational efficiency through the whole product’s lifecycle, enhancing their service offer and fostering the daily interaction between professionals and Ariston Group’s connected solutions.

What you’ll do

• Monitor the market by collecting and analysing Voice of Customer insights (internal and external), assessing competitors, and identifying key IoT/Smart Home and digital trends.
• Define UX/UI requirements for new or enhanced AI and IoT enabled service features, applying design thinking methodology and working closely with external agencies to ensure intuitive, high value user experiences.
• Work with Connectivity R&D and Electronics teams to translate requirements into valuable digital features, contributing to backlog prioritization and refinement.
• Support go to market activities through documentation, training content, and “train-the-trainer” initiatives.
• Monitor and report IoT services performance through defined KPIs, enabling effective management and continuous improvement of the overall connected services portfolio. 
• Support shaping the service strategy and vision to enable new revenue streams, collaborating with national and regional service teams to drive the transition toward a new generation of “digital technical assistance”.

What we’re looking for

• Master’s degree in management engineering, Industrial/Environmental Engineering, or similar.
• 1–2 years of experience in product management or technological/digital products is considered a plus.
• Familiarity with customer centric design and agile methodologies (Scrum, Kanban) is a plus.
• Experience with GitLab, Figma, MS Office (or similar tools) is appreciated.
• Strong analytical and organizational skills, with a proactive “can do” attitude.
• Knowledge of IoT / Smart Home ecosystems and related business models is a plus.
• Excellent communication and interpersonal skills.
• Fluency in English and Italian.
• Availability to travel.

Why join us

• You will be part of a dynamic and cross functional team shaping the future of connectivity solutions for technical assistance powered by connectivity and artificial intelligence.
• You’ll work in an international environment, contribute to innovative service models, and support the digital transformation of Ariston Group’s professional ecosystem.
• In this role you will have the opportunity for 3 days of smart working / week

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.