ICT MS PLATFORM SERVICES

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

ICT Microsoft Platform Services Leader

Department: ICT
Reports To: ICT Telecommunication&Infrastructure
Location: Fabriano, Italy

Position Overview

We are looking for ICT Microsoft Platform Services to lead the operations and continuous improvement of Ariston Group's Microsoft infrastructure services landscape. The role is responsible for ensuring service reliability, security, operational excellence, and alignment with enterprise architecture standards while coordinating internal teams and external partners.

Job Responsibilities

• Lead the operational team responsible for Active Directory / Entra ID, Exchange On-Premises and Exchange Online, Certificate lifecycle management, File & Print Services, DNS, DHCP and GPO and Power Platform & Copilot
• Ensure stability, continuity and performance of all Microsoft platform services.
• Oversee incident, problem and change management processes.
• Handle operational escalations and coordinate with vendors for 3rd level support
• Work closely with the Architecture Team to implement approved designs and standards
• Monitor and improve service KPIs, SLAs, and operational metrics.
• Drive operational automation, standardization and documentation.
• Manage relationships with vendors and external support teams.
• Support audit, compliance and security related operational requirements.

Qualifications & Skills

• Master's degree in a technical or scientific discipline.
• At least 6 years of experience in Microsoft infrastructure operations within complex enterprise environments, with minimum 2 years of leadership or coordination experience.
• Strong knowledge of Microsoft technologies, including Active Directory, Entra ID, Exchange, Windows infrastructure services, Power Platform and Copilot.
• Good understanding of ITIL processes and service management practices.
• Strong problem-solving, communication and stakeholder management skills.
• Fluent English; German is a plus.

Equal opportunity, pay transparency & fairness

The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone. As a reference, for such position we offer a salary ranging between 52.000 € and 77.000 €. You will also be part of the Ariston Group short-term incentive/sales incentive program. You will also be part of the Ariston Group short-term incentive program. This position is covered by the CCNL Metalmeccanici Industria.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.