CUSTOMER SERVICE SPECIALIST

In the United States, Ariston is a leading manufacturer of premium, high efficiency, and high-quality heating and water heating solutions for residential and commercial applications in North America. Operating with brands including HTP, Ariston, NTI Boilers and American Standard Water Heaters, Ariston USA is headquartered in Providence, RI. with Sales and Distribution locations throughout the US. 
 

Ariston USA is part of Ariston Group, a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

The Customer Service Specialist reports directly to the Customer Experience Manager.   In your role as the Customer Service Specialist you work independently to satisfy customer requirements.  You have the desire to always perform at the highest level of competence and expediance to ensure the overall productivity and growth of the Ariston Group

The Candidate must be able to interact efficiently with a friendly and professional demeanor.  in addition, you must make decisions independently with our customers at the center of any changes.

Main activities:

• Ownership of customer relationships regarding purchase order review, order status updates, production schedules, while driving overall customer satisfaction.
• Respond to customer inquiries in the same business day manner via phone and email.
• Must be efficient in gathering order updates along with revised Purchase Order approvals in order to meet fluid needs of key customers.
• Develop improved business processes with a deep working knowledge of all functions who intersect with the order to invoice process.
• Increase customer confidence and protect operations by supplying valid and useful product and order knowledge.
• Inputs data into ERP system and strives for 100% error-free transactions.
• Work cross-functionally, across business brands, to ensure customers are always kept informed.
• Cross training with Sales Support Specialists for coverage needs and to close any knowledge gaps regarding brand specifics and nuances.
• Drives process changes and helps build deeper relationships internally and externally.
• Accept other responsibilities as requested by the Customer Experience Manager.

The ideal candidate has two years' customer service experience, a completed associates degree and isavailable for late shift (until 8PM EST).

.  In addition, they will also have:

• Intermediate experience with Microsoft Office, especially Excel, as well as Word and Outlook, experience in SAP is a plus
• Communicate through multiple channels and handle multiple customer inquiries.
• Excellent interpersonal, verbal, and written communication skills with an attention to detail. 
• Knowledge of customer service principles and practices
• Able to read, write and speak English

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.