TECHNICAL SERVICES SENIOR SPECIALIST
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Responsible to facilitate the after sales service by offering technical support and after-sales related projects to business partners.
Dealing with installers, and contracted service members, and other stakeholders to specify, approve and support technical issues and the after sales activities of the products of the company.
Main tasks:
- Technical support to business partners like contracted service network partners
- Regular technical training for service network members
- Handle end-user complaints in regular bases in cooperation with central call center
- Producing technical documents such as technical drawings of hydraulic systems to be capable to manage discussions with highly skilled counterparts
- Technical support on construction sites to installers in case
- Managing the reporting system as required by the company
The ideal candidate has:
- University/Collage Technical degree, preferable in HVAC focusing on heat pump field
- min. 2 years of work experiences in customer service support for sectors of heat pumps
- High level of technical competence
- Communication skills that allow you to inform, help and advise customers clearly
- Good planning, organisation and communication ability
- Team-player attitude
- Abilities to deliver trainings, and to travel to project sites in the country occasionally
- Knowledge of Microsoft Office package, especially Power point and Excel
- Knowledge of AutoCAD/ drawing packages is a plus
- English Knowledge
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Responsible to facilitate the after sales service by offering technical support and after-sales related projects to business partners.
Dealing with installers, and contracted service members, and other stakeholders to specify, approve and support technical issues and the after sales activities of the products of the company.
Main tasks:
- Technical support to business partners like contracted service network partners
- Regular technical training for service network members
- Handle end-user complaints in regular bases in cooperation with central call center
- Producing technical documents such as technical drawings of hydraulic systems to be capable to manage discussions with highly skilled counterparts
- Technical support on construction sites to installers in case
- Managing the reporting system as required by the company
The ideal candidate has:
- University/Collage Technical degree, preferable in HVAC focusing on heat pump field
- min. 2 years of work experiences in customer service support for sectors of heat pumps
- High level of technical competence
- Communication skills that allow you to inform, help and advise customers clearly
- Good planning, organisation and communication ability
- Team-player attitude
- Abilities to deliver trainings, and to travel to project sites in the country occasionally
- Knowledge of Microsoft Office package, especially Power point and Excel
- Knowledge of AutoCAD/ drawing packages is a plus
- English Knowledge
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Budapest, HU, 1135