TECHNICAL SUPPORT AND CUSTOMER CARE LEADER

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

 Our Technical support and customer care leader mentor, manage  and lead a team of technical support specialists and customer care representatives responsible of:
•    Technical product support for Market service organization
•    Support Serviceability process definition: define the set of the activities to support the ease and speed of which corrective maintenance and preventive maintenance can be conducted on a product
•    Manage new products introduction and field test monitoring;
•    Collect and escalate technical issues to related Regional referents;
•     Be the reference in product development projects with responsibility for work packages related to serviceability, service concepts and defining spare parts.

Our ideal candidate has:

•    University Technical degree
•    +5 years previous work experiences in customer service support preferable in managerial roles for sectors like heating and water heating, pumps, HVAC
•   .Very good technical and interpersonal skills
•    Creative thinking, to be able to come up with new ideas to improve customer service standards
•    Ability to think strategically and to lead
•    Advanced troubleshooting and multi-tasking skills
•    Customer centric, autonomy initiative, results orientation, problem solver
•    Planning, organisation and communication
•    Team-player
•    English Knowledge
•    Very good knowledge of Microsoft Office package, especially Power point and Excel    

Accountability, forward-thinking, customer focus, problem-solving and goal orientation, integrity, interpersonaland organizational skills complete the profile.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.