PARTS & SERVICES AREA MANAGER

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

Our Parts&Services Area manager is  located in Transilvania ,reports to the Parts & Services Manager Romania and is responsible for:

Tasks:

• Management, monitoring and improvement of the quality and efficiency of the external service centers;
• Define and implement client fidelity strategies leveraging on service centers to monitor the lifecycle of our products;
• Knows Ariston Romania's products and service offer;
• Maintains the relationship with all Service Centers in the assigned territory;
• Evaluates the range of products sold by Ariston Romania in the allocated area - boilers, heat pumps, boilers, etc. (for each service center, as well as globally);
• It is ensured that all the service centers in the assigned area have access to all the software / platforms provided by Ariston Romania (Ariston Net Pro, QuickFix, Professional Team, AThOS, Service Club Platform, OneTEAM) and that they use them in their activity daily;
• Define and implement long term service contracts and clients’ maintenance programs;
• Scouting and analysis of new business opportunities in collaboration with the Sales Area Manager;
• Development of activities aimed to increase the installed park and the services sold;
• Supports and increases the sale of Ariston Romania services in the assigned area: connectivity, extended warranty contracts;
• Supports and increases the sale of original spare parts in the assigned area;
• It is ensured that the service centers respond to intervention requests (commissioning, warranty and out-of-warranty repairs) in the area of ​​responsibility of each one;
• Builds the loyalty of the service centers in the relationship with Ariston Romania
• Accountability, forward-thinking, customer focus, problem-solving and goal orientation, integrity, interpersonal and
• Organizational skills complete the profile.

Our ideal candidate has:

• University Technical degree, preferable Civil Constructions Engineering/Installation
• 3-5 years’ previous work experiences in sales,sectors like heating and water heating, energy renewable products, pumps, HVAC-B2B,B2B2C
• Very good technical skill
• Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
• Good planning, organization, and communication
• Team-player
• English Knowledge
• Very good knowledge of Microsoft Office package, especially Power Point and Excel other platforms and applications

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.