SERVICE SPECIALIST

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

The Parts and Services Specialist is responsible for supporting the local service network in Serbia by increasing technical know-how, providing product technical support, and assisting in business development. This role reports hierarchically to the Market P&S senior specialist.

Key Responsibilities:

• Provide technical support to the service network on-field and by phone/mail
• Manage and control warranty claims.
• Assist the service network in identifying spare parts and optimizing stock.
• Training and Development:
• Conduct technical training sessions for service partners in-person and online.
• Report technical and quality issues to headquarters.
• Support the team to manage local spare parts replenishment and inventory.

Requirements:

Education:

• High school technical certificate.
• Engineering degree nice to have

Experience:

• 1-3 years of previous work experience in after-sales business for heating and water heating applications is a strong preferential point
• Similary work experiences (similar sector or similar tasks) are a nice to have

Skills:

• Strong technical skills on thermic comfort appliances and will to learn continuously
• Ability to work autonomously and take initiative.
• Excellent relationship management and dynamic personality.
• Team player in a small team environment.
• Proficiency in English.
• Proficiency in PC usage (Office suite).

Additional Information:

Work Environment:
The role involves both office-based tasks and fieldwork, including visits on-field
Collaboration with various departments (local and international) to ensure seamless operations and customer satisfaction.
Career Growth:
Opportunities for professional development and career advancement within the company.
Exposure to a wide range of technical challenges and business development activities.
Company Culture:
A supportive, international and collaborative work environment.
Emphasis on continuous learning and improvement.
Commitment to quality and customer satisfaction.

Benefits:

Competitive salary and performance-based incentives
Company car
Opportunities for ongoing training and professional development.
Supportive team culture and a positive work environment.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.