SALES ADMINISTRATION SPECIALIST (TEMPORARY)

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

We are looking for an established Sales Administration Specialist, who will be the key contact between sales representatives, customers and central office, coordinating the entire order process. The core objective is to control and manage all orders within the UK & Ireland. The Sales Administrative Specialist must deliver excellence in service through all stakeholders, managing tasks efficiency and productively. This is a 6 month Temporary contract to cover Maternity leave.
 

Tasks and responsibilities - 

•    Ensure service excellence in line with customers’ expectations and Company guidelines including providing quotations, stock availability, delivery restrictions via phone and email.
•    Check regular loading of orders acquired to support in the organisation of stock allocation
•    Manage the correct escalation route for any issues with order fulfillment dates, availability of goods and delivery dates, to find effective solutions
•    Monitor of sell in and sell out and stock to ensure our main customers hold adequate stock levels to service the market
•    Collaborate with Finance Department regarding customers invoice queries and account statements
•    Cooperate and support the Area Sales Managers through clear communication in relation to orders and customer queries
•    Manage the return goods flow and price lists according to Group procedures and instructions
•    Ensure service excellence in line with customers’ expectations and Company guidelines
•    Effective allocation of orders during periods of shortage of stock in alignment with the Sales Department
•    Support Sales Administration Team Leader with reasonable ad-hoc reports and tasks when required

Essentials-

•    SAP intermediate
•    EXCEL intermediate
•    Ability to travel to and from our Head Office (Basildon/Brentwood area)

In return, Ariston U.K will provide you with the following package-

Competitive salary                     
Company events
20 days annual leave plus bank holidays (based on pro-rate basis for temporary contracts)

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.