CREDIT COLLECTOR

Ariston Group is a global leader in sustainable climate and water comfort, listed on Euronext Milan. In 2025 the group reported 2.7 billion-euro revenues, with almost 11,000 employees, direct presence in 41 countries in 5 continents, 32 production sites and 31 research and development centers. The group demonstrates its commitment to sustainability through renewable and high-efficiency solutions, including heating heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling, electric components, and solar thermal systems, while continuously investing in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Wolf and Elco, and brands such as Calorex, NTI, Atag, Domotec, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and combustion technologies business. 

Job Description

A Credit Collector is expected to manage the collection of outstanding customer balances within an assigned portfolio, proactively following up on overdue accounts, engaging with customers to understand the reasons for non-payment, negotiating appropriate payment arrangements, and driving timely resolution of outstanding balances. A Credit Collector will also investigate account discrepancies and work closely with relevant internal teams to resolve issues preventing payment.

The core objective is to demonstrate a customer-focused and solution-oriented approach, combining effective communication and negotiation skills with strong organisation, attention to detail, and persistence. 

Job Responsibilities

• Monitor assigned customer accounts and identify overdue and outstanding balances requiring collection action.
• Proactively contact customers through appropriate communication channels to secure timely payment.
• Maintain regular follow-up and accurate records of collection activities, customer commitments, and agreed payment arrangements.
• Understand and address the underlying reasons for delayed or non-payment, including account disputes, billing issues, or other discrepancies.
• Respond to customer questions, complaints, and payment-related enquiries in a professional and solution-oriented manner.
• Negotiate appropriate payment plans and repayment arrangements in line with company policies and delegated authority.
• Investigate and resolve account discrepancies in collaboration with customers and relevant internal departments.
• Contribute to the achievement of collection, overdue balance, and cash-flow objectives.
  
  

Job Requirements

• Competent in the full Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams, Word etc.)
• Knowledge of SAP (ECC | HANA Central Finance), SAP BI, HFM Oracle knowledge is considered as a plus
• Team player and hands-on mentality
• Competent in written and oral communication
• Ability to cooperate and connect with stakeholders
• Data entry, analysis, output, and presentation skills
• Ability to manage and complete multiple tasks effectively and efficiently

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices.  The compensation package will be determined based on the experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.