SERVICE BUSINESS DEVELOPMENT PROFESSIONAL

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
 

ARISTON IBÉRICA SLU, a company dedicated to the sale of boilers, water heaters, renewable energy systems, air conditioning units, and solar systems, located in Sant Cugat del Vallés, is seeking a Services Business Development Professional for its after-sales department.

The mission will be to optimize and enhance the spare parts and services business, ensuring alignment with market needs and customer expectations, thereby increasing the value proposition. This will be achieved through interaction with technical managers from partner companies and participation in interdepartmental teams. The successful candidate will contribute to creating an efficient, customer-centric ecosystem that not only improves sales and profitability but also fosters innovation and customer satisfaction.

Responsibilities:

• Develop the after-sales business in conjunction with the department staff, identifying market needs and opportunities.
• Drive and support connectivity and connected services.
• Implement and monitor key performance indicators and the Service Dashboard.
• Manage parts and service pricing and budgets to align with regional guidelines.
• Conduct a service center monitoring program: Network development (sales and support); service level harmonization;
• Support and contribute to projects for process and system improvement, harmonization, and control.
• Track and monitor installed vehicle fleets.
• Benchmark services and spare parts in the market.

The ideal candidate has:

• Degree in Business Administration, Marketing, Economics, or a related field
• At least 2 years of experience in the HVAC and installations sector, and in sales and business development.
• Strong interpersonal and organizational skills. Proactive. Results-oriented.
• Excellent communication skills.
• Fluency in English (B2 level) and Spanish (C1 level) is essential.
• A minimum B2 level of Catalan is highly recommended.
• Location: Sant Cugat del Vallès
• Availability for occasional travel

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ARISTON IBÉRICA SLU, Empresa dedicada a la comercialización de calderas, calentadores, renovables, climatizadores y sistemas solares, ubicada en Sant Cugat del Vallés, precisa incorporar un SERVICES BUSINESS DEVELOPMENT PROFESSIONAL, para el departamento de postventa. 
Su misión  será optimizar y potenciar el negocio de recambios y servicios, asegurando que se alinee con las necesidades del mercado y las expectativas de los clientes incrementando la propuesta de valor. A través de la interacción con responsables técnicos de los colaboradores y de la participación en equipos internos interdepartamentales. Debe contribuir a crear un ecosistema eficiente y centrado en el cliente que no solo mejore las ventas y la rentabilidad si no que también fomente la innovación y la satisfacción del cliente.

Responsabilidades:

• Desarrollo del negocio de postventa conjuntamente con el personal del departamento, identificando las necesidades y oportunidades del mercado. 
• Impulsar y apoyar la conectividad y los servicios conectados.
• Implementar y seguir indicadores clave de rendimiento y Dashboard Service.
• Gestionar los precios y presupuestos de piezas y servicios para alinearlos con las directrices regionales. 
• Realizar un programa de seguimiento de los centros de servicio: Desarrollo de la red (ventas y asistencia); armonización del nivel de servicio;
• Apoyo y contribución a proyectos de mejora, armonización y control de procesos y sistemas 
• Seguimiento y monitorización de parques instalados.
• Benchmark de mercado de servicios y recambios

El candidato ideal cuenta con:

• Titulación ADE, marketing y/ economía o similar 
• Experiencia al menos de 2 años en el sector de instalaciones y clima y en Ventas y desarrollo de negocios.
• Habilidades relacionales y organizativas. Proactividad. Orientación a resultados.
• Habilidades de comunicación. 
• Imprescindible nivel de inglés (B2) y Español nivel C1.
• Muy recomendable nivel B2 mínimo de catalán.
• Ubicación: Sant Cugat del Vallés
• Disponibilidad para viajar de forma esporádica
   

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.